Last updated 8 September 2026.
These terms govern your use of Followitz (“the Service”), provided by Grandfield Media Private Limited (CIN U85499TS2026PTC221225), No 93 Koundinya Nagar, Nr Prathibha High School, I.E. Nacharam, Uppal, Hyderabad 500076, Telangana, India (“we”, “us”). By creating an account you agree to them on behalf of your business.
Followitz stores your customer list, services and leads, sends WhatsApp follow-up messages to your customers about quotations you have sent them, receives their replies, and lets you reply from within the Service. Messages are sent from a WhatsApp Business number operated by us and carry your business name.
You confirm that every customer you add has given your business their WhatsApp number in connection with a quotation or enquiry, and that you have the right to contact them about it. You will not use the Service for unsolicited marketing, for content that is unlawful, misleading or abusive, or in any way that breaches WhatsApp’s Business Messaging Policy. You are responsible for the wording of your follow-up messages. We may suspend an account that puts our WhatsApp number at risk.
When a customer replies STOP (or an equivalent), the Service stops messaging that customer immediately across all your leads. You may not attempt to circumvent this.
Plans are billed monthly in advance in Indian Rupees through Razorpay, plus GST at the applicable rate. Each plan includes a monthly allowance of leads followed up (a lead counts when you press “Quotation sent”); customers, replies and notes are unlimited. Prices are listed on our pricing page and may change with 30 days’ notice; changes never apply to a period already paid for.
New accounts start on the Free plan with a limited monthly lead allowance. No payment details are required and the Free plan does not expire. Nothing is charged unless you upgrade to Starter or Growth.
Your customers, leads, quotations and conversation history belong to you. We process them only to provide the Service. You can export your customer list at any time. See our Privacy Policy for details.
We aim for continuous availability and monitor the follow-up engine every few minutes. Delivery of WhatsApp messages depends on Meta’s platform and on the customer’s number being on WhatsApp; we do not guarantee delivery of any individual message. Scheduled follow-ups that are delayed by an outage are sent when the Service resumes.
The Service is provided as is. To the extent permitted by law our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost business, lost profits or the outcome of any quotation.
You may cancel at any time from Settings; the Service continues until the end of the paid period. We may terminate for breach of these terms. After the account ends, your data remains readable for 90 days and is then deleted.
These terms are governed by the laws of India. Courts at Hyderabad, Telangana have exclusive jurisdiction.
Questions: followitz@grandfieldmedia.com.