Last updated 8 September 2026.
Followitz is billed monthly in advance. We keep refunds simple.
Every account starts on the Free plan with no payment details and no expiry, so you can see follow-ups going out to your real customers before you spend anything.
If you pay for a plan and change your mind within 7 days of your first payment, write to us and we refund it in full, no questions asked.
Monthly fees for a period already started are not refunded, because WhatsApp messages sent on your behalf during that period have already cost us money. Cancel any time and you keep your paid plan until the end of the month, then return to Free.
If the Service was unavailable for more than 24 continuous hours in a month, or a billing error charged you twice, we refund or credit the affected amount in full.
Email followitz@grandfieldmedia.com from your account email. Refunds go back to the original payment method through Razorpay within 5–7 working days.